[May 3, 2018] — www.quadient.com: Quadient, formerly GMC Software, the award-winning leader in Customer Communications Management (CCM), will be exhibiting at Dig-In, the largest technology conference for the insurance industry, being held May 14-16 at the Hilton Austin in Austin, Texas. Under this year’s theme, “Digital Future of Insurance,” the conference will feature keynotes from industry leaders and fast-paced live demos from the industry’s most progressive technology companies.
In Booth 108, Quadient will be showcasing Quadient Customer Journey Mapping and how it helps enterprises share feedback from business users and make improvements to the customer journey in real time. It is the only cloud-based customer journey mapping tool that incorporates both digital and physical touchpoints into customer journey maps. Quadient Customer Journey Mapping integrates seamlessly with existing customer communications management platforms and enables organizations to view the entire portfolio of customer communications through a single web interface.
Additionally, Quadient will be hosting a breakfast briefing, “Customer Communications are Critical to Claims Digital Transformation,” on Wednesday, May 16 from 7:30 to 8:15 a.m. Arianna Valentini, product portfolio manager for Quadient, will cover key components of customer communication management (CCM), including steps for improving the claims process experience, increasing the efficiency of communication channels with policyholders and agents, and executing omni-channel delivery.
Quadient understands the pain points the insurance industry is facing and offers insurers the ability to streamline and modernize legacy customer communications with a single, easy-to-deploy platform. Quadient’s portfolio of solutions are designed to enable organizations to seamlessly produce highly personalized, cost-effective correspondence on demand, interactively or in high-volume batches for delivery via print, e-mail, web and/or mobile without replacing legacy systems.
For more information about Dig-In or to register, click here.
About Quadient, formerly GMC Software
Quadient helps companies deliver meaningful interactions with current and future customers. A Neopost Digital Company, the Quadient portfolio of technology enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Our solutions bring together and activate the entire organization in the name of customer experience, through better collaboration and visibility into the customer journey. Quadient supports thousands of clients and partners worldwide in the financial services, insurance and service provider industries in their quest to achieve customer experience excellence via mobile, digital, social media and print technologies.