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GDPR: where there’s risk, there’s reward

Posted by Esther Labrie on Středa, Červenec 11, 2018 - 01:22

Making changes to your business to meet the GDPR requirements is an expense, that’s true. But the risks of not complying with the mandates are serious, from fines to negative PR. Can you prove that you have appropriate and adequate controls in place to manage personal data? If not, you’ll need to get organized, and if (or when) the GDPR regulations change again, you’ll need to be flexible enough to keep your operation compliant. 

Is the Chief Growth Officer the new CMO?

Posted by Tamir Sigal on Úterý, Květen 1, 2018 - 15:32

Disruption is the new normal in almost every industry.  In a recent survey by KPMG, 74% of CEOs stated that their organizations are actively disrupting the sector in which they operate, and 65% see disruption as an opportunity rather than a threat.

 

Attitudes on Business graphic

 

The six power stones of customer communications management

Posted by Rob Daleman on Úterý, Prosinec 12, 2017 - 04:03

I'll admit it - as I watched the trailers for the Justice League and Avengers movies, part of me turned back into a six year old kid.  The same kid standing at the top of the stairs in my superhero costume ready to jump down onto a pile of cushions stolen from the brand new family couch (sorry mom - and kids, please don't try this at home).  Luckily, I survived many a catapulting down the stairs many times without major incident - and I still love superheroes!  

Is Insurtech becoming part of the mainstream?

Posted by Andrew Hellard on Čtvrtek, Prosinec 7, 2017 - 16:14

This morning, I had the pleasure of listening to a panel discussion webinar presented by Insurance Post and Quadient on the future of Insurtech in the mainstream UK insurance industry.  The panel covered many topics surrounding the impact of Insurtech - and came to the conclusion that the future of Insurance Technology is to move beyond point solutions to a focus on the full customer journey.

Could the Golden Record be the answer to your data security efforts?

Posted by Esther Labrie on Čtvrtek, Listopad 23, 2017 - 22:10

With the GDPR set to come into effect in 2018, many organizations are now recognising the potential failings in the way they handle customer data, and looking to correct these. For instance, 29 percent of respondents to a 2016 study of banking priorities by Computer Services Inc., said that managing compliance will be one of the biggest challenges they will face in the coming year.

GDPR: how to become privacy compliant without losing your customers in the process

Posted by Esther Labrie on Čtvrtek, Listopad 23, 2017 - 20:32

The European Union’s General Data Protection Regulation (GDPR), set to come into force from 25 May 2018, has primarily been viewed in terms of the challenge it poses for data security. However, for those in control of customer data, its effects go much deeper. 

At Quadient we know that ensuring data privacy does not only mean securing data, but also ensuring that it is stored appropriately; that customers have access to their data when required; that any data stored is accurate; and that, if requested, data will be removed or transferred. 

Following the GDPR: Embrace Best Practices That Would Benefit The Organization Regardless

Posted by Esther Labrie on Čtvrtek, Listopad 2, 2017 - 18:57

The European Union’s General Data Protection Regulation (GDPR), set to come into force from 25 May 2018, has primarily been viewed in terms of the challenge it poses for data security. However, for those in control of customer data, its effects go much deeper. Ensuring data privacy means not only securing data, but also ensuring that it is stored appropriately; that customers have access to their data when required; that any data stored is accurate; and that, if requested, data will be removed or transferred.

“Those that take a succesfull approach to GDPR will be the ones that gain a competitive advantage in Customer Experience.”

Posted by Esther Labrie on Čtvrtek, Září 28, 2017 - 20:32

Today an article was published by Het Financieele Dagblad featuring our very own Product Marketing Manager François Ruiter. The article is part of a FD special on GDPR which is also featured at the "AboutEnterprise/OverOndernemen" website ; below is the English version of the original Dutch article

 

TechValidate survey findings: how customers are using Quadient

Posted by Rob Daleman on Úterý, Květen 23, 2017 - 13:49
Enterprises and organizations continue to be inundated with data. In a recent report from IDC estimates are that the world will create 180 zettabytes of data in 2025, up from less than 10 zettabytes in 2015. With that much data being created, IDC analysts argue that data monetization will become a major source of revenue for organizations in the future.

KYC 2.0, Part 5: A Single Customer View

Posted by Esther Labrie on Čtvrtek, Březen 23, 2017 - 13:58

I began this blog series by stating you can try to create a successful company, but it won’t come together unless there is smart data management at the heart. The core of smart data management itself is a Single Customer View (SCV). With a SCV, you can provide users with the information they need, when they need it, without disturbing the day-to-day operation of these systems. As a result replacing one of the underlying systems only gets easier.

Customer Due Diligence: test of integrity or blessing in disguise?

Posted by Esther Labrie on Pondělí, Březen 6, 2017 - 14:09

Customer Due Diligence

In my last blog I talked about enrichment and why it only makes sense to start enriching your data when you’ve made sure you can add these valuable and costly new data to a Single Customer View. So let’s proceed with what is by most considered to be the essence of KYC: Customer Due Diligence (CDD).

CDD: advanced list matching

Advanced Presorting in Quadient Ignite

Posted by Anita Wood on Úterý, Únor 28, 2017 - 23:59

As you are aware from previous posts, Quadient Ignite is a new way for you to fuel your organization’s growth. It is the answer to the need in the industry to change the way that business is done in order to stay in business, work faster, work smarter and grow. We have enabled our customers to realize over 90% reduction in data processing time.

KYC 2.0 Part 3: Enrichment

Posted by Esther Labrie on Čtvrtek, Únor 9, 2017 - 14:07

My last blog of  the KYC 2.0 series was devoted to privacy compliance. I talked about a non-intrusive way of building a record for each customer that holds all the necessary information in case you need it for privacy compliance. Quadient's statement: If handled properly, privacy compliance can be a real value driver. Ok, so I just assume by now you know about the holistic approach for financial services. Now let’s focus on another vital part of KYC 2.0: enrichment.

KYC 2.0 Part 2: Privacy compliance

Posted by Esther Labrie on Pátek, Leden 6, 2017 - 14:05

In my last blog, I told you about the holistic approach Quadient takes on handling the digital transformation financial services are going through. The main idea: Don’t just build strong departments; create a successful company with sound data management at the heart. As promised, I will now take you along in the next step on our way to Know Your Customer 2.0: Privacy Compliance.

Keeping it Simple: The Top 4 Business Benefits of Customer Communication Management

Posted by Rob Daleman on Pondělí, Říjen 31, 2016 - 08:00

While the business benefits to adopting a centralized customer communication management (CCM) solution are plentiful, discussions around CCM can be complex at times. Let's break it down and make it simple. Here we will highlight four fundamental ways in which CCM will improve your business.


1. Improve the customer experience

Centralized CCM platforms that enable real-time, cross-channel, interactive communications result in dramatically higher customer experience. They achieve this in the following ways:

The Honeymoon is Over: The Importance of Courtship Throughout the Customer Journey

Posted by Rob Daleman on Pondělí, Říjen 24, 2016 - 08:00

Consider this: your organization spends millions to attract prospective customers with engaging messages and content distributed through modern communication channels, including YouTube, social media, mobile ads, and more.

Now, think of all the interactions that take place after you have won a customer; contracts, welcome kits, bills, statements, claims processes, customer correspondence, upsell and cross-sell communications, and so on. How do they measure up?

GMC Software is betting on you!

Posted by Scott Draeger on Středa, Říjen 12, 2016 - 19:25

The last two weeks have been amazing, as we had Inspire Days events in Barcelona, Spain and Marco Island, Florida in the United States. Between these events, I was able to share our roadmap with over 300 customers, many partners, and even some enthusiastic prospective customers.

As I took the stage in Barcelona to deliver “The Future of CCM,” I snapped this photo of the audience just after tweeting “These are the people we are betting on.” 

Driving data quality in customer communication management

Posted by Holger Wandt on Pondělí, Říjen 3, 2016 - 14:12

Last week, I had the pleasure to present at the GMC Inspire Days EMEA in Barcelona. During this event, a lot of new developments in the field of customer communication management (CCM) were presented and discussed. For three days, some 300 participants shared insights, ideas and opinions on technology, business, customer journey mapping, data management and many other related topics....

How does GMC Software’s partnership with DocuSign benefit customers?

Posted by Andrew Hellard on Čtvrtek, Září 8, 2016 - 21:20

For more than 20 years GMC Software has helped customers worldwide build effective, efficient customer communications. As customer needs change, GMC Software has changed as well. With the latest release of GMC Inspire, you can now create powerful, omnichannel communication experiences, delivered to the end customer’s channel of choice. These new omnichannel communications are a part of the digital transformation that is steadily moving across the financial services industry.

What is Customer Communication Management? (Part Two)

Posted by Scott Draeger on Úterý, Září 6, 2016 - 18:30

In the last blog entry, we went through a quick history of the channels that are involved in a CCM (Customer Communication Management) portfolio, focusing on the organizational silos that grew up around these new technologies as they emerged. In this blog, we will talk about how people turn their business needs and opportunities into great communications.