Quick contact

Quadient Blog

Connecting ideas and people.

Is the Chief Growth Officer the new CMO?

Posted by Tamir Sigal on Úterý, Květen 1, 2018 - 15:32

Disruption is the new normal in almost every industry.  In a recent survey by KPMG, 74% of CEOs stated that their organizations are actively disrupting the sector in which they operate, and 65% see disruption as an opportunity rather than a threat.

 

Attitudes on Business graphic

 

Why customer retention deserves your attention

Posted by Scott Draeger on Čtvrtek, Duben 26, 2018 - 16:14

Why customer retention deserves your attention

In a study by Sitecore and Forbes Insights, the top marketing priority for 58% of respondents was attracting new customers. 40% cited their top priority as turning current customers into customers for life.  

What the study didn’t indicate was that those 58% who are focused on attracting new customers are making a mistake.

Are CXM and CCM converging?

Posted by Rob Daleman on Středa, Duben 25, 2018 - 02:05

The merger of CXM and CCM just makes sense

In 2005 Procter & Gamble (P&G) announced the purchase of razor company Gillette for $57 billion in stock. The impetus for the merger was the end goal: P&G wanted to spark internal growth and innovation in their company by incorporating many of the processes Gillette employed in theirs. 

How to deal with the forces impacting your CX

Posted by Arianna Valentini on Úterý, Duben 17, 2018 - 20:20
Think about the last time you had a bad customer experience - what did you do? Did you lodge a complaint with the organization or just tolerate the interaction? Maybe you simply switched to a competitor after that bad experience. Leaving is now the norm, according to a recent European study an average of 76% of consumers said they would leave a business if it didn’t meet their customer experience standards. The “disappearing customer” is the result of customer experiences falling short once someone enters your doors. The impact of this to your business is lasting and possibly damaging.

Quadient selected to speak at the National Postal Forum, May 6-9 in San Antonio, Texas

Posted by Alexander Murcia on Čtvrtek, Duben 12, 2018 - 18:47

The National Postal Forum (NPF) is well known to be a great event for educational sessions and networking. Quadient is proud to have several speakers and educational workshop sessions selected for this year’s NPF in San Antonio, Texas, May 6-9.

As you review the matrix of educational sessions available, be sure to work the following sessions into your busy schedule:

SP Transformation Day - The Service Provider Maturity Model

Posted by Didier Rouillard on Středa, Duben 11, 2018 - 22:14
Enterprises today are facing growing pressure from customers to digitize and streamline their processes and move from multi-channel to omnichannel platforms providing them with a better experience. Findings from the market suggest that print communication is moving in an interesting direction including packaging, labelling and 3D print. The future of print seems to be disconnected from the applications that traditional Service Providers (SP’s) are providing today – namely direct mail and transactional documents – when aligned with the objective for the enterprise to communicate and engage with their customers.Where should enterprises focus?

Where do your customer journeys lead?

Posted by Rob Daleman on Pondělí, Březen 26, 2018 - 19:53

Customer centricity has become an essential focus for companies today.  One of the biggest stumbling blocks to achieving this is the fact that departments in most organizations operate in silos. They are unaware of how or, in some cases, when each department has interacted with a customer which prevents the organization as a whole from providing a single seamless journey. 

Most people, at some point, have experienced the frustration of trying to work with a company where one hand doesn’t know what the other is doing.  

6 Reasons to Attend Quadient's SP Transformation Day virtual event

Posted by Rob Daleman on Čtvrtek, Únor 22, 2018 - 01:28
A quick infographic outlining the top reasons why every Print Service Provider, Service Provider and BPO needs to attend this inaugural virtual event on February 27th at 9am EST to learn more about how their business can achieve digital success.

The Service Provider Digital Transformation Model

Posted by Rob Daleman on Úterý, Únor 13, 2018 - 19:41

We've heard it before - the democratization of IT and the prevalence of mobile technology has fundamentally changed consumer behavior and expectations.  

In addition, businesses are struggling to keep up with the rapid growth in data while adhering to new legislation.  How many are caught in an innovator's dilemma?   (https://hbr.org/2011/11/why-does-the-innovators-dilemm).  

Why every Print Service Provider should have a first aid kit for data

Posted by Esther Labrie on Středa, Únor 7, 2018 - 22:07

As a Print Service Provider (PSP), you are uniquely positioned to benefit from the symbiotic relationship between data and communication, you may still be reluctant to pursue expansion due to common data obstacles. For instance:

Print Service Providers: do you know how to grow your business?

Posted by Esther Labrie on Středa, Únor 7, 2018 - 21:51

Printers have been leveraging data quality tools for decades. When postal authorities enacted regulations to reduce the amount of undeliverable-as-addressed (UAA) mail to drive down the costs of mail delivery, Print Service Providers (PSPs) were forced to respond by improving their internal processes. At the same time, the print industry itself wanted to reduce the operational costs associated with returned mail and duplicate pieces, a set of problems that was also mitigated with improved data processes. 

Four Disruptive Forces Impacting Customer Experience in 2017

Posted by Stephanie Clarke on Středa, Říjen 11, 2017 - 15:31
CX is the new battleground for businesses. The bar is being set by fast moving, innovative organizations. As companies look to compete, they are facing 4 disruptive forces: consumer power, a growing number of communication channels, ever-changing regulations and big data.

Quadient: Content to help you achieve your CX goals

Posted by Rob Daleman on Čtvrtek, Září 21, 2017 - 19:36


Here we are in our 2nd week as Quadient – and I wanted to thank our customers, partners and employees for embracing our new brand.  Quadient.com continues to draw a large audience from across the globe. 

Quadient: advancing the CX industry through disruptive innovation

Posted by Tamir Sigal on Středa, Září 13, 2017 - 17:52
Customer experience (CX) is often defined as the perception customers have of how they are treated by the companies they interact with. Optimizing CX is a top priority for many businesses as good CX generates positive feelings and emotions, which in turn affects customer behavior and increases loyalty. It also helps businesses to stand out against competitors.

Welcome to Quadient

Posted by Henri Dura on Úterý, Září 5, 2017 - 16:51
We have spent the last 18 months working to unite three leading software providers under a net-new brand – Quadient. Quadient combines the capabilities of three Neopost sister companies

Furthering Growth and Value for You and Your Customers

Posted by Anita Wood on Středa, Srpen 30, 2017 - 15:07

As a service provider in a challenging industry, you are thriving by expanding services and becoming an increasingly important strategic communications advisor to your customers. As you grow and improve, you will inevitably come across additional opportunities to better serve those customers.

Informed Visibility: Coming out of the oven too soon?

Posted by Bob Schimek on Úterý, Srpen 22, 2017 - 15:03

The new U.S. Postal Service® Informed Visibility™ platform has been a long time coming and something that the mailing industry has been eagerly awaiting.  New capabilities such as near real-time data, additional logical scan events, bundle and container scans are just a few of the features that will provide additional insight into your mailings as they flow through the Postal Service.

Behind the Scenes of Move Update

Posted by Kim Mauch on Úterý, Srpen 15, 2017 - 19:55

Savvy mailers satisfy the Move Update requirement by using NCOALink®, a pre-mailing process to find businesses, individuals, and families that have reported their move to USPS®. By updating the address electronically before the mail is sent, mailers can qualify for Full Service prices and save themselves and USPS millions of dollars in production, opportunity, and mail forwarding costs.

Informed Visibility versus USPS Fiscal Year

Posted by Bob Schimek on Pondělí, Červenec 24, 2017 - 19:52

Informed Visibility® and the expanded capabilities of this new system is one of the more eagerly anticipated programs by the mailing industry.  Near real-time data feeds, being able to receive data more frequently, container scan events, and logical scan events are all new capabilities that the mailing industry is looking forward to playing with.  Not only does it improve on the capabilities of being able to track the mail, it also creates new opportunities to tie the physical mail piece with the digital world and further enhance the value of mail.  Once implemented, the

The Beginning of the End for MERLIN

Posted by Bob Schimek on Pondělí, Červenec 17, 2017 - 19:51

Many in the mailing industry are familiar with MERLIN® (Mail Evaluation Readability Lookup INstrument).  It’s the machine used by acceptance clerks to test and verify mailings.  Those that have been in the mailing industry for 10 years or more probably remember when MERLIN was first being rolled out and the amount of industry concern that it generated around measuring mail quality at the point of mail acceptance.   Two events have recently occurred that are sending a pretty clear signal that MERLIN will soon be relegated to the list of relics that include the buggy whip.